Consent to Receive Invitations for Order Reviews
We value your feedback and insights on the products and services you purchase from us. To help other customers make informed decisions, we’d like to invite you to review your purchases. This section outlines how we handle your personal data in relation to sending these invitations and ensures your rights are protected.
Consent
By using our website and agreeing to this privacy policy, you give us your express consent to contact you via email or any other contact method you have provided, for the purpose of inviting you to review the products or services you have purchased through our website.
How We Use Your Data for Reviews
- Purpose of Processing: We will use your contact details to send you an invitation to review the products or services you purchased. These reviews help us improve our offerings and assist other customers in making purchase decisions.
- Data Involved: To send you a review invitation, we may use your name, email address, and details of the product or service you purchased.
- Frequency of Contact: We aim to send review invitations in a respectful frequency, which would typically be once per purchase, shortly after you have received your product or service.
Voluntary Participation
Your participation in submitting reviews is entirely voluntary. You have the option to decline to review your purchase and can opt out of receiving further review invitations at any time by following the unsubscribe link in the invitation email or contacting our customer service.
Data Sharing and Protection
We are committed to protecting your personal data. Your reviews, once submitted, may be published on our website alongside your first name and the initial of your last name to maintain your privacy. We do not share your contact details with third parties without your consent, except as necessary to send the review invitations or as required by law.
Your Rights
You have the right to access, correct, or delete your personal data that we hold, including opting out of receiving review invitations. For more information on how to exercise your rights, please refer to the [Your Rights] section of our Privacy Policy.
Refunds
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refund
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges
We only replace items if they are defective or damaged. Please send us an email at [email protected]
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Changes to the Terms and Conditions
We may update our terms and conditions from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Need help?
Contact us at [email protected] .